1.Our Commitment to privacy
CloudEdge IT Services provides IT support, website development, and digital services to individuals and businesses in Australia.
We are committed to protecting your privacy and handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we manage personal information.
2.Personal Information We Collect
We only collect personal information that is necessary to provide our services.
This may include:
- Your name
- Company or business name
- Email address
- Telephone number
- Billing and payment information
- Website, domain, or hosting details
- Login credentials or system access information (where you authorise us to access systems)
- Records of communications with you
We do not collect sensitive information unless required by law, and we do not sell products.
3.How We Collect Information
We collect personal information when you:
- Contact us via phone, email, or our website
- Request a quote or engage our services
- Enter into a service agreement
- Provide information so we can deliver IT or website support
Information is generally collected directly from you or from an authorised representative.
4.How We Use Personal Information
We use personal information for purposes including:
- Delivering IT support and digital services
- Building, hosting, and maintaining websites
- Communicating with you about services or support requests
- Managing accounts, invoices, and payments
- Improving our systems and services
- Meeting legal and regulatory obligations
We will not use personal information for purposes unrelated to our services.
5.Disclosure of Information
We may disclose personal information to:
- Our staff and contractors who require access to perform their duties
- Third-party providers that support our operations (such as hosting or cloud providers)
- Professional advisers such as accountants or lawyers
- Authorities where required or authorised by law
We do not sell or share personal information for marketing purposes.
6.Use of Third-Party Service
To operate our business, we may use third-party platforms and tools, including:
- Website hosting services
- Cloud storage and backup providers
- Email and collaboration tools
- Website analytics services
These providers may process personal information on our behalf and are selected based on reliability and security.
7.Overseas Data Storage
Some third-party services we use may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas service providers protect personal information in a manner consistent with Australian privacy requirements.
8.Security of Personal information
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
Our security measures may include:
- Restricted access to systems and data
- Secure passwords and authentication controls
- Reputable cloud and hosting providers
- Ongoing system maintenance and updates
Despite these measures, no system is completely secure.
9.Retention of Information
We retain personal information only for as long as it is required to provide our services or comply with legal obligations.
When information is no longer needed, it is securely deleted or de-identified.
10.Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable time and in accordance with applicable privacy laws.
11.Privacy Complaints
If you have a concern about how your personal information has been handled, please contact us so we can attempt to resolve the matter.
Contact details:
Email: info@cloudedgeitservices.com.au
Phone: 0427 026 429
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12.Updates To This Policy
This Privacy Policy may be updated from time to time.
The current version will always be available on our website.